STORE POLICY

Customer Care

Shipping:

We aim to ship all orders within 1-2 business days of receiving payment.
We offer free domestic shipping on orders over a certain amount. Check our website for current promotions.
International shipping rates vary by country and weight. Shipping times may also vary depending on the destination.
We are not responsible for any customs fees or duties that may be charged on international orders.

Returns and Exchanges:

If you are not satisfied with your purchase, you may return it within 30 days of the purchase date for a refund or exchange.
The item must be in new, unused condition with all original tags and packaging intact.
You are responsible for the cost of return shipping unless the item is defective or we made an error in your order.
Please contact our customer service team to initiate a return or exchange.

Payment:

We accept various payment methods, such as credit/debit cards, PayPal, and Apple Pay.
Your payment information is kept secure and is not shared with any third parties.

Privacy:

We respect your privacy and do not share your personal information with any third parties.
Your personal information is only used to process your order and provide you with updates on your order status.

Product Information:

We make every effort to ensure that our product descriptions and images are accurate and up-to-date.
However, colors and sizes may vary slightly from what is shown on our website due to differences in monitors and production batches.
If you have any questions or concerns about a product, please contact our customer service team for assistance.

Customer Service:

Our customer service team is available to assist you with any questions or concerns you may have.
You can contact us via email or phone, and we will respond to your inquiry as soon as possible.
We strive to provide excellent customer service and will do our best to resolve any issues or concerns you may have.

Privacy & Safety

We value your privacy and safety. This policy outlines the measures we take to protect your personal information and ensure a safe shopping experience on our website.

Information Collection and Use:

We collect personal information such as your name, email address, shipping address, and payment information when you place an order on our website.
This information is used solely for the purpose of processing your order and providing you with updates on your order status.
We do not share your personal information with any third parties except as necessary to process your order or as required by law.

Website Security:

Our website is secured with SSL (Secure Sockets Layer) encryption technology to protect your personal and payment information.
We use industry-standard security measures to prevent unauthorized access, disclosure, or modification of your personal information.

Payment Security:

We use third-party payment processors such as Stripe and PayPal to process your payment information.
We do not store your payment information on our servers.

Cookies:

We use cookies to enhance your browsing experience and personalize content and advertisements.
Cookies are small text files that are stored on your device when you visit our website.
You can disable cookies in your browser settings if you prefer not to have them stored on your device.

Children's Privacy:

Our website is not intended for use by children under the age of 13.
We do not knowingly collect personal information from children under the age of 13.

Links to Third-Party Websites:

Our website may contain links to third-party websites that are not owned or controlled by us.
We are not responsible for the privacy practices or content of these websites.

Changes to This Policy:

We reserve the right to update or modify this Privacy & Safety policy at any time.
We will notify you of any changes by posting the revised policy on our website.

If you have any questions or concerns about our Privacy & Safety policy, please contact us at: info@bethirteen.shop
We will respond to your inquiry as soon as possible.

Wholesale Inquiries Policy

We offer wholesale pricing to retailers who wish to carry our products in their stores. This policy outlines our requirements and procedures for wholesale inquiries.

Requirements:

To qualify for wholesale pricing, you must be a registered business with a valid tax ID number.
We require a minimum order quantity for wholesale orders, which varies depending on the product.
We do not allow our products to be sold on third-party marketplaces such as Amazon, eBay, or Etsy.

Inquiry Process:

To inquire about wholesale pricing, please complete the form on our website or email us at [insert email address].
We will review your inquiry and contact you within 2-3 business days with pricing and ordering information.
If you are approved for wholesale pricing, we will provide you with a unique discount code to use on our website for your orders.
Wholesale pricing cannot be combined with any other discounts or promotions.

Payment and Shipping:

We require payment in full before shipping wholesale orders.
Shipping costs and estimated delivery dates will be provided when you place your order.
We do not offer free shipping on wholesale orders.

Returns and Exchanges:

We do not accept returns or exchanges on wholesale orders except in the case of defective or damaged products.
Please contact us within 7 days of receiving your order if there are any issues with the products.

Changes to This Policy:

We reserve the right to update or modify this Wholesale Inquiries policy at any time.
We will notify you of any changes by posting the revised policy on our website.

If you have any questions or concerns about our Wholesale Inquiries policy, please contact us at: info@bethirteen.shop
We will respond to your inquiry as soon as possible.

Payment Methods

• Credit / Debit Cards
• PAYPAL

• Offline Payments